In the digital era, the “anytime, anywhere” governance model is a necessity for efficient civic engagement. The Karnataka One portal stands as a primary mission-mode project under the Directorate of Electronic Delivery of Citizen Services (EDCS). It is designed to provide a single-window interface for over 3,500 government and private services. Whether paying utility bills in Bangalore or filing an e-Khata in Hubli-Dharwad, this portal is the gateway to the state’s digital infrastructure.
What is Karnataka One? Overview of the Single-Window Portal
Karnataka One is a centralised online platform launched to ensure residents can access government services from anywhere. It acts as a service aggregator, combining G2C (Government to Citizen) and G2B (Government to Business) workflows. The goal is to improve transparency, financial management, and public accountability.
The 6-I Framework of Digital Governance
The portal’s success is rooted in the “6-I model” developed by the DPAR (e-Governance):
- Institutional Framework: A permanent structure managed by the EDCS.
- Infrastructure: Core foundations like State Data Centres and fiber connectivity.
- Internal Process Reengineering (GPR): Optimising workflows to eliminate redundant layers.
- Investment: Sustainable models including Public-Private Partnerships (PPP).
- Internal Capacity Building: Continuous training for government staff.
- Innovation: Adopting tech like Blockchain for e-attestation and GIS for mapping.
Top Services Available on the Karnataka One Portal
The portal simplifies daily tasks by providing a single point of entry for multiple departments.
Utility Bill Payments
Residents can pay electricity (BESCOM, HESCOM) and water (BWSSB) bills directly. The system is designed to pick up your city based on location, reducing the cognitive load on users.
Municipal Services: Property Tax and e-Khata
The Karnataka Budget 2024-25 highlighted a major push toward digital property records.
- e-Khata: The legal equivalent of a physical Khata, accessible via the BBMP or Karnataka One.
- Property Tax: Owners can access digital payment details and receipts online.
Government Certificates and Licenses
The portal streamlines applications for caste, income, and residence certificates. It also integrates with the Parivahan ecosystem for driving license renewals and vehicle-related services.
How to Register and Login to the Karnataka One Official Website
Accessing services requires a one-time registration process.
Step-by-Step Online Registration
- Visit the Portal: Navigate to the official Karnataka One homepage.
- Enter Details: Provide your name, mobile number, and address.
- Authentication: Complete OTP-based verification for security.
- Confirm: Create your login credentials.
Accessing Offline Services at Physical Centres
For those preferring face-to-face interaction, physical centres are operational in 24 major cities. These cities include Bellary, Davanagere, Hubli-Dharwad, Gulbarga, and Mangalore. Recent evaluations have focused on making these centres disabled-friendly by adding ramps and ensuring basic amenities like drinking water.
Digital Inclusion and the Impact of the 2024-25 Budget
The 2024-25 budget reinforced Karnataka’s commitment to digital transformation. Initiatives like Bhoo-Suraksha aim to computerise all land records to prevent fake records. Furthermore, the state is upgrading 43 C.E.N. Police Stations to combat the rise in deepfakes and cybercrime.
Frequently Asked Questions (FAQ)
Is the Karnataka One portal safe for online payments?
Yes, it uses OTP-based security, data encryption, and Digital Signature Certificate (DSC) based approvals.
How many cities support Karnataka One?
Currently, 24 cities are operational, with plans to replicate the model in 42 more cities to cover all Corporations and CMCs.
Can I track my application status?
Yes, the portal provides direct links to track applications for various government certificates and social welfare schemes.